Frequently asked questions – ECOFLEX

Question:
What is the pilot wire, non-freezing temperature and attenuation in relation to electric convection heaters?

Answer:
The pilot wire is intended for use in switching between comfort and attenuation modes. Physically, it is a conductor which is part of the supply lead of the convection heater (usually black). If you apply mains voltage to this conductor, the convection heater switches to attenuation mode (see regulation – Controllers for attenuation management and programmable time switches). Non-freezing temperature is a mode which guarantees the user that even if the building isn't heated permanently, the temperature will not drop under freezing point and thus the freezing of the equipment of the building is prevented.

 
Question:
Is it possible to install Ecoflex convection heaters, Ecosun panels and Ecofilm foils on flammable bases?

Answer:Ecoflex – can be installed on a flammable base as the structure of the attachment meets the conditions for installation on a flammable base. Ecosun – NT panels can be installed on flammable bases if a mounting cross is used which meets the conditions for installation on such bases. 

Question:
I have had Ecoflex direct-heating convection heaters for 15 years. Now one of them with a wattage of 1000 W, has stopped heating. I would like to ask whether it is possible to buy a replacement heating element, if you have it in stock and when it can be delivered.

Answer: Good morning, you can buy a replacement heating element in our shop. To place an order, the type of convector heater must be specified exactly. The type of the device can be found on the label which is glued on the side of the convector. Please send the order to the e-mail address fenix@fenixgroup.cz. Delivery is possible within two working days after receipt of the order.